Hilton Head Island – Our Digital Future

A Telecommunications Plan Proposal: A Minority/Individual Report

for Hilton Head Island, SC Public Facilities Committee

… a comment

January 7, 2018

John H. Lundin, PhD

Smart Cities are so mainstream that the subject and services are a major part/theme of CES (link here)… Is Hilton Head Island even looking… or learning?

FireShot Capture 105 - - file____C__Users_JHLundin_Downloads_160520-GSA_The-Central-Role-of-Tele

Here is the link to this graphic… what is the probability that we have to achieve these objectives with our outdated telecommunications infrastructure?

HHI Telecommunications Proposal: An Individual Report

A Telecommunications Plan Proposal: A Minority/Individual Report

for Hilton Head Island, SC Public Facilities Committee

Part 1 of 2

by John H. Lundin, PhD

December 2017 — January 2018

© Copyright John H Lundin 2017-18


“The legitimate object of government, is to do for a community of people, whatever they need to have done, but can not do, at all, or can not, so well do, for themselves in their separate, and individual capacities.” –Abraham Lincoln

  1. The story of the power generation turbine consultant
  2. Who is Hilton Head Island’s Jory Wolf?
  3. The best document for a community like Hilton Head Island to become ‘World Class’ telecommunications for residents, businesses, organizations, and visitors
    1. The Next Generation Connectivity Handbook: a Guide for Community Leaders Seeking Affordable Abundant Bandwidth [v2] is a comprehensive guide for communities who want better broadband for their residents, businesses, and community institutions
      1. “The University Community Next Generation Innovation Project, or Gig.U, is a broad-based group of over 30 leading research universities from across the United States. Drawing on America’s rich history of community-led innovation in research and entrepreneurship, Gig.U seeks to accelerate the deployment of ultra high-speed networks to leading U.S. universities and their surrounding communities.
    2. Interactive map of communities who are aggressively investing in Internet
      1. MuniNetworks.org, provide[s] resources for those joining the movement to build broadband networks that are directly accountable to the communities they serve. Case studies, fact sheets, and video are some of the media we offer to help leaders make decisions about community owned networks. We strive to offer resources for informed decisions because we know each community is unique. Telecommunications infrastructure is essential to the health and vitality of a community. Networks must be accountable first to the needs of the community, not the short-term interests of shareholders.

  1. The best example of a similar community (Santa Monica, CA: 90,000 beach community) who has their collective act together, and from which HHI can learn
    1. What can be done by a municipality
    2. Who can drive these objectives and changes
    3. Where the resources can come from
    4. How the finances are not as daunting as everybody imagines
    5. What issues, mistakes, lessons have been learned
    6. Here is their current operating budget
    7. Here is a brief on the new Santa Monica CIO
    8. …is it the only case example? Of course not… but educationally it is the best place to start (it has all the pieces)… from here we can go to NCNGN… but that is regional.
  2. The legal hurdles in place from the ISP incumbents and States
    1. Recent news in the battle of municipalities providing internet services
  3. The next steps for HHI Public Facilities Committee:
    1. Start at page 25 of the Handbook above:
    2. Determine who both understands the telecom problem space and the Town’s objectives, and can generate tactical and operational plans to make it happen (that is HHI’s Jory Wolf)
    3. Start the verbal promotion of being a ‘world class’ telecommunications community […or as I like to call it “a connected island”]
      1. A world-leading broadband network is necessary for a community to thrive in the future
      2. The broadband status quo is unacceptable
      3. Our community needs to have the kind of broadband that other communities have (Handbook p. 35)
  4. So, where are Santa Monica’s telecom services?
    1. Free public beach WiFi is multi-megabit

  1. Residential services is 10 gigabit
  2. Commercial services is 100 gigabit
  3. …and they are not stopping and waiting for HHI to catch up. And with a staff of 52 they have graduated from just telecommunications infrastructure to information services
  4. How far behind are we? …Well, they started in 1996 [please note on page “63” Santa Monica initiates their telecommunications plan with a map of the city facilities], so HHI is 20 years behind Santa Monica (but it won’t take us 20 years to catch up… *if* we have an effective plan).

  1. If we want partners, who are the candidates, and how can they be motivated?
  2. HHI needs to put the stakes into the ground and find out each of the partner candidates would get us from here to there: RFI or RFP
  3. Prioritize Information Technology infrastructure in the Town bureaucracy and staff it with personnel who really understand the future and can effect the changes necessary to make a ‘world class’ infrastructure happen
  4. This Telecommunications infrastructure is but one facet/dimension of a full “Digital Plan” which would address the digital future of the Town of Hilton Head Island, much larger and broader scope than just the Telecommunications infrastructure… Where do we want to be in the digital future that is upon us today and whose leaders are speeding away, increasing their lead every day?
  5. …in three years, 2020-2021 we should be where Santa Monica is *today*… and in ten years, we should be at 10x those numbers.
    1. Technology Infrastructure is a *journey* not a *destination*…
    2. It will *never* be ‘done’
    3. The public perception of ‘how we are doing’ will be based on
      1. How advanced our internet services are compared to other experiences (not to beachfront comparables)
      2. How good our plan to improve IT Infrastructure (and services) are…
      3. How well we are able to execute our plan for improved services
      4. …not on the hollow promises and media hype of the incumbent ISPs
        1. I have two wired internet options
          1. The phone company who is advertising “dig the gig” while I can get max 30Mb/s until they overbuild this high-density commercial/residential neighborhood with fiber…
          2. The cable company who had promised 300Mb/s for last fall, until it was purchased, and now the only option is 60Mb/s [MAXX is off the table]… the irony is they could give me 600Mb/s and more (DOCSIS 3.0) *tomorrow* with their infrastructure [why they don’t, I do not have a clue]
          3. Where is wireless WiFi?
  1. So, if you really want to know how much this proposal/report was worth… $150,500(y-1976)/20
  2. Finally, a Telecommunications Plan should be an integral part of a Digital Plan, which should be part of a Smart Cities initiative. The digital world has passed us by, and is moving away at light speed… As an elite community, we have no chance of being competitive without effective planning and powerful execution.

Can I trust my Amazon Echo or Google Home?

…first let me disclaim that I have two of each of the above devices and have no qualms about what *might* be captured even *if* the microphone was left on all the time… now if I were hatching some illegal plot, this would probably not be the case… google-smart-assistants-ga3a00417a14-64_1000

To actually look into this question, I like to check with a source that is both ‘in the space’ of protecting me, and ‘to whom’ I am paying for protection already. In my case that would be Symantec (Norton). I frequently joke that I pay more money to Symantec to protect my many computers and mobile devices than *any* other software vendor. They are both effective and highly regarded, and have earned my trust and loyalty over many years (been a customer since the Peter Norton days about 25 years ago)

Sooo, here is what they say (and I consider this to be a report that I have indirectly paid for them to provide), so I am believing this much more than all the other wagging tongues on the internet… *especially* when you get to the “configuration tips” toward the end of the article…


Configuration tips

  • Be careful about which accounts you connect to your voice assistant. Maybe even create a new account if you do not need to use the calendar or address book.
  • For Google Home you can disable “personal results” from showing up.
  • Erase sensitive recordings from time to time, although this may degrade the quality of the service as it may hamper the device in “learning” how you speak.
  • If you are not using the voice assistant, mute it. Unfortunately, this can be inconvenient as most likely it will be switched off when you actually need it.
  • Turn off purchasing if not needed or set a purchase password.
  • Pay attention to notification emails, especially ones about new orders for goods or services.
  • Protect the service account linked to the device with a strong password and 2FA, where possible.
  • Use a WPA2 encrypted Wi-Fi network and not an open hotspot at home.
  • Create a guest Wi-Fi network for guests and unsecured IoT devices.
  • Where available lock the voice assistant down to your personal voice pattern.
  • Disable unused services.
  • Don’t use the voice assistant to remember sensitive information such as passwords or credit card numbers.


—It is, after all, just an “input device”… Just be sure that it is a *secure* input device!! …and don’t ‘input’ anything that you would not want to be remembered *forever*…  J



Help! I need a REAL DSL technician troubleshooter to diagnose this data pattern …[Fixed]

My AT&T DSL fluctuates from full throttle to zero in a very regular pattern (using different modems, using different computers with different operating systems)… and having tested one computer and modem at one of my neighbors that is far enough to be on a different path but most probably to the same end office (where it functioned flawlessly)…

DSL Data Pattern for Suspected Network Failure
Pattern while downloading a large file (is typical of all downloads)… What is the problem and how can AT&T fix it?
Trace routes with 4th hop timing out frequently
Trace routes with 4th hop timing out frequently

Have a look and tell me what you see to be the issue and the resolution… Thanks, J

AT&T technician Ray looked at the data, ran some tests, called the ‘office’, had an AT&T router reconfigured (one in the EastBay) and all is right with the internet world (WoooHooo)…

three separate DSL downloads without any interruptions
Three separate file downloads without interruption… what a DSL data plot should look like

Vint Cerf’s IPv4 Mea Culpa

Whatta hoot!! I love the surge of articles (examples) stating that Vint Cerf (the Father of the Internet) suggests that running out of internet addresses (that four digit code that kinda looks like a phone number is actually an Internet Protocol address) was “all his fault.” Of course it was… but I don’t see anybody suggesting that they could have done any better!

Who-da thunk that we would have blown through 4.3 Billion IP addresses when we only sold 48,000 personal computers sold that year? If each computer had one IP address, then this would be about a 90,000 year supply of addresses…

Now I can see how lotsa people shoulda known that the Y2K problem was coming (shortening the year to two digits e.g. 1977 became just 77)… Any halfwit would understand that this would cause some problems when the numbers grew to 2000 because how do you differetiate between *any* century mark when the digit becomes 00?

But I have to admit that while some of us were surfing the internet in the early years using Gopher (remember Gopher?), none of us thought that 256^4 addresses would run short… Hell, we didn’t even know that there were a billion stars in the universe, much less the need for 4.3 Billion addresses for an *academic/scientific/military* network…

So, Yeah Vint, it *is* all your fault! …but thanks for making that error that has stood the test of advancing all of us into the ‘information age’… Hell, if you had just upped the numbers to (2^9)^4 that would have generated 678 Billion addresses which would have lasted at least a few more years… but that number is not nearly as elegant as (2^8)^4 for many reasons…

Thanks again for how smooth the ride into the information age has been for all these years!  J